Legal

Terms and Conditions

Terms governing your use of Scale Architect Inc. services and SMS communications.

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. About Scale Architect Inc.

Scale Architect Inc. ("Scale Architect," "we," "us," or "our") provides AI powered growth infrastructure services for local service businesses, including automated lead capture, appointment booking, customer communication, and marketing automation. By using our website, services, or opting in to receive communications from us, you agree to these Terms and Conditions.

Our registered office is located at 7b Pleasant Boulevard, Suite 1025, Toronto, ON M4T 1K2.

2. Acceptance of Terms

By accessing our website at scalearchitect.io, submitting any form, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree to these terms, please do not use our website or services.

You must be at least 18 years of age to use our services or to opt in to receive SMS messages from Scale Architect Inc. By using our services, you confirm that you are 18 years of age or older.

3. Services

Scale Architect Inc. offers AI powered growth infrastructure services to local service businesses. Our services may include but are not limited to: AI voice agents for call handling, automated SMS and email follow up, lead capture and qualification systems, appointment booking automation, and marketing campaign management.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

4. SMS Messaging Terms

By opting in to receive SMS messages from Scale Architect Inc., you agree to the following terms:

Opt Out: You can cancel the SMS service at any time. Simply text "STOP" to (647) 558-8645. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or (647) 558-8645.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message Frequency: As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive recurring messages. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. Types of Messages

If you opt in, you may receive the following types of SMS messages from Scale Architect Inc.:

  • Non marketing messages: Appointment and call confirmations, onboarding and setup updates, service status notifications, and account related communications
  • Marketing messages: Promotional offers, service upgrades, special discounts, and product updates

You will have the option to consent to each category separately. You are never required to consent to SMS messaging in order to use our services or submit a form on our website.

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Scale Architect Inc. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written consent.

7. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of any account credentials
  • Use our services only for lawful purposes
  • Not interfere with or disrupt the operation of our services

8. Limitation of Liability

To the maximum extent permitted by law, Scale Architect Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from or related to our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Scale Architect Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services or violation of these Terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11. Dispute Resolution

Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good faith negotiation between the parties. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in Toronto, Ontario, in accordance with applicable arbitration rules.

12. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

14. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Scale Architect Inc.
7b Pleasant Boulevard, Suite 1025, Toronto, ON M4T 1K2
Phone: (647) 558-8645
Email: [email protected]
Website: scalearchitect.io