Legal

Privacy Policy

How Scale Architect Inc. collects, uses, and protects your information.

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. Who We Are

Scale Architect Inc. ("Scale Architect," "we," "us," or "our") is an AI powered growth infrastructure company that helps local service businesses automate lead capture, appointment booking, and customer communication. Our registered office is located at 7b Pleasant Boulevard, Suite 1025, Toronto, ON M4T 1K2.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at scalearchitect.io, use our services, or interact with us through any channel including SMS, email, phone, or web chat.

2. Information We Collect

We may collect the following types of information:

  • Contact information: name, email address, phone number, and business address
  • Business information: business name, website URL, industry, and service area
  • Communication data: records of SMS messages, emails, and phone calls related to our services
  • Usage data: information about how you interact with our website and services, including IP address, browser type, pages visited, and referring URLs
  • Billing information: payment details necessary to process transactions for our services

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI growth infrastructure services
  • Send appointment confirmations and onboarding updates related to your account and services
  • Send promotional offers, service upgrades, and product updates (with your consent)
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to improve our website and service delivery
  • Comply with legal obligations and enforce our terms of service

4. SMS Messaging

If you opt in to receive SMS messages from Scale Architect Inc., you may receive text messages related to appointment confirmations, onboarding and setup updates, and promotional offers and service upgrades.

Message frequency varies. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

Important: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We work with trusted third party service providers who help us deliver our services (such as hosting, SMS delivery, email services, and payment processing). These providers only access your data as needed to perform their functions and are obligated to protect it.
  • Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Withdraw consent for SMS messaging by replying STOP

To exercise any of these rights, contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Scale Architect Inc.
7b Pleasant Boulevard, Suite 1025, Toronto, ON M4T 1K2
Phone: (647) 558-8645
Email: [email protected]
Website: scalearchitect.io